A. To Customer. Nonemergency notifications from the district to a customer will normally be given in writing and either mailed or delivered to the street address described in the application for service. In cases where the property owner has authorized another party, such as a tenant, to be billed, the district will also provide a copy of the notice to the property owner, at its request, as provided in CVWDC 3.05.280(B).

Emergency notifications for small service areas including schools, hospitals, health care centers, day care centers, convalescent homes and other critical facilities will be accomplished by door-to-door contact, email, phone calls and door hangers using available domestic water, water service and water quality personnel and the billing information available to the district from the customer’s application form. Notification in the affected service area(s) will be completed within 24 hours of being directed by the California Department of Public Health (CDPH).

Emergency notifications for large service areas including schools, hospitals, health care centers, day care centers, convalescent homes and other critical facilities will be performed through electronic communication. District resources personnel will conduct a press conference where a notice by CDPH will be furnished to the news media. This includes all radio and television stations broadcasting in the area and all local and general area newspapers. Notification in the affected service area(s) will be completed within 24 hours of being directed by the CDPH. District social media accounts will be used to post information to a wide audience and provide regular updates.

A map of the affected service area will be on display at the press conference and distributed to the media and to special telephone answering personnel who accept calls and answer questions from consumers 24 hours a day. In addition, the map of the affected service area will be posted on the district’s website.

B. To District. Nonemergency notifications from the customer to the district may be given and accepted by any appropriate means of delivery, including, but not limited to, electronically, by phone call, by mail or in person. Customers shall contact the district’s 24-hour emergency operators at (760) 398-2651 to request immediate assistance. (Ord. 1399.16 § 9-3, 2023)