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A customer billed for unusually high consumption may request the district to test the meter serving its property. The charges for providing this service are provided in Appendix W of this chapter. Upon receipt of the meter test request, the district will have the meter examined and tested at an approved meter testing laboratory. The customer may request a copy of the meter test results.

A. Adjustment of Bill.

1. Meter Registering Fast. If a meter tested is found to be registering more than two percent fast, another meter will be installed and the district will refund to the customer any amount charged for the test plus the amount of the over-charge based on corrected meter readings of the period the meter was in use, but not to exceed a period of four months immediately preceding the request for the meter test. If the meter is found to register not more than two percent over, any amount charged for the test will be retained by the district as the expense of making the test.

2. Meter Registering Slow.

a. Meter Size Two Inches or Less. If a meter tested is found to be registering more than five percent slow, the district may bill the customer for the amount of the under-charge based upon corrected meter readings for the period the meter was in service, but not to exceed a period of two months immediately preceding the request for the meter test.

b. Meter Size Greater Than Two Inches. If a meter tested is found to be registering more than five percent slow, the district may bill customer for the amount of the undercharge based upon corrected meter readings for the period the meter was in service but not to exceed a period of two months immediately preceding the request for the meter test.

3. Meter Registering Accurately. If a meter tested is found to be registering accurately, within the limits prescribed above, the customer’s charge for the test will not be refunded. (Ord. 1399.12 § 12-4, 2017)

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