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In the event that a customer disagrees with a fine or penalty imposed by a district representative, the customer can request a hearing with the district’s general manager, or his or her appointed delegate. After such hearing, the district’s general manager, or his or her delegate, shall determine the suitability of the fine or penalty imposed. The determination of the district’s general manager, or his or her delegate, is final. (Ord. 1388, 2011)

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