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Article VII. Billing, Termination, and Renewal of Service
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A. General Provisions. The property owner is liable for payment of bills, costs, loss, damage, penalties, charges, or fees regardless of user or use for water or other services provided to the property under the appropriate class for all canal water service from the acquisition date of the property until such time as the property is transferred to new ownership. The property owner is responsible to provide CVWD with a notice to stop canal water service in a form and manner determined by the CVWD in accordance with this article.

B. Rendering of Bill. The charges may be billed monthly. If CVWD also provides services other than canal water service, a single bill may be rendered for all CVWD services. The bill may also include charges collected for other agencies.

C. Canal Water Service Information on Bill. The bill may show one or more of the following charges: irrigation water commodity charge, Quagga mussel mitigation surcharge, scheduled and unscheduled gate charges, water supply surcharge, account establishment fee, returned check charges, miscellaneous charges, any applicable city taxes due, and total amount due. In addition, the bill will show the customer’s account number, meter number, account information and water use history. Information shown on customer’s bill may change at the general manager’s discretion.

D. Person to Be Billed. Charges will be the responsibility of the property owner. The property owner may authorize in writing that a second party, such as a tenant, may establish service in their name as provided for in CVWDC 3.10.060(A). The property owner shall be held responsible for payment of all amounts due for canal water service, including all bills, costs, loss, damage, penalties, charges, or fees regardless of user or use. The property owner may request for a copy of the bill to be sent to the owner’s mailing address as well. The property owner shall notify CVWD of any change in the ownership or tenancy of the property prior to such change. Any unpaid charges may result in a lien or property tax transfer in accordance with this article.

E. Payment. The payment for canal water service is due and payable 15 days after it is rendered.

F. Adjustment of Bill. The customer may request, in a manner deemed acceptable by CVWD, an adjustment to the canal water service charges billed for one of the following reasons:

1. Estimated meter reading is a bill based upon an estimated meter reading and may be adjusted at the customer’s request and as approved by CVWD. Billing adjustments related to an estimated meter reading will be limited to the period for which the meter reading was estimated.

2. Water Meter Accuracy. When a meter is found to be inaccurate or broken, CVWD will replace it with a new accurate meter free of charge.

3. When the meter is broken or plugged, the zanjero may estimate the flow to the customer using either a baffle stand weir or a private overflow stand weir, if accessible. (Ord. 1437.4 § 7-1, 2024; Ord. 1437.3 § 7-1, 2023; Ord. 1437.2 § 7-1, 2023; Ord. 1437.1 § 7-1, 2022; Ord. 1437 § 2 (Exh. A § 7-1), 2019)