A. Request for Appeal. A customer may appeal a statement of decision by filing a written request for appeal with the board of directors before the date the statement of decision becomes final, i.e., no later than the fifteenth day following service of the statement of decision on the customer. The request for appeal shall set forth, in detail, all the issues in dispute and all facts supporting the request.

B. Notice of Appeal Hearing. No later than 30 days after receipt of the request for appeal, the board of directors shall set the matter for a hearing. Written notice of said hearing of appeal shall be served on the appellant by personal delivery or registered or certified mail. The hearing date shall be a date within 30 days of service of the notice of hearing of appeal, unless the parties agree, in writing, to a later date. If the board of directors does not hear the appeal within the required time due to acts or omissions of the appellant, the statement of decision shall become final on the thirty-first day after service of notice of hearing of appeal on the customer.

C. Determination and Order on Appeal. After the hearing of appeal, the board of directors shall issue an order affirming, modifying or reversing the general manager-chief engineer’s decision. The board of directors shall set forth its determination and order, in writing, and shall serve the determination and order to the customer by personal delivery or registered or certified mail within 30 days following the hearing. The determination and order of the board of directors shall be final upon its adoption. (Ord. 1302.5, 2020; Ord. 1302.4 Att. A, 2019; Ord. 1302.3 Att. A, 2017; Ord. 1302, 2003)