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If CVWD discovers that a billing error has been made related to a customer’s account, the CVWD will immediately take all reasonable steps to correct the billing. If the customer has been under billed, CVWD reserves the right to go back 12 months to recalculate the amount due and payable. The general manager may provide for reasonable payment arrangements for the balance due to be paid. If CVWD has overbilled the customer, CVWD shall go back no longer than 12 months to recalculate the amount of overbilling refund due to the customer. (Ord. 1427.1, 2017)

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